Privacy policy

We collect information you provide directly when you create an account, complete your profile, book services, publish events or contact support.

• Identity and contact details
• Profile, business and professional information
• Bookings, payments and transaction records
• Device, usage and communication information

We use your information to run and improve Nairobi Fashion Hub, connect clients with professionals, process bookings and tickets, keep accounts secure and send important service updates.

We share only the information needed to provide the service, comply with the law, protect users or work with our contracted suppliers. We don’t sell personal data.

We apply appropriate technical and organisational safeguards. Verification documents are access-controlled and kept only as long as needed for verification, legal and fraud-prevention purposes.

You may access, correct, export or request deletion of your personal information, subject to legal retention requirements.

• Update most profile data from your account
• Withdraw optional communication consent
• Request account or data deletion
• Contact us with a privacy question or complaint

Apple sign-in requests only your name and email address. You can choose Hide My Email and use Apple’s private relay address. We store your Apple account identifier to recognise you on later visits and do not require you to reveal your personal email address.

We store the content identifier, reason and details you submit with your account information so our team can investigate reports. We do not share your identity with the reported user. Your blocked-user list is saved to your account and can be managed in the mobile app’s Help centre.

We use essential cookies for authentication and security and may use limited analytics to understand product performance.

For privacy questions, email info@nairobifashionhub.co.ke or call +254 734 003 400. Tinker Digital Limited is based in Nairobi, Kenya.