Privacy Policy

This Nairobi Fashion Hub Privacy Policy (the "Agreement" or "Policy") is entered into between you as a registered user ("Registered User") of our website/wap/App ("Site") and Nairobi Fashion Hub (company).

The security of your personal information is very important to Nairobi Fashion Hub and we appreciate you for trusting us in safekeeping your personal information. We will not sell or loan your personal information to a third party under any circumstances.

You may choose to access our Site without revealing any personal and transactional information about yourself, but you will need to register and create an account in order to make a purchase or use certain features and functions.

Nairobi Fashion Hub collects personal information that you provide when using the Site. This information includes your first and last name, email address, password, and other information required when you create your Nairobi Fashion Hub account or when you participate in or conduct surveys and contests via the website, email, or other media of Nairobi Fashion Hub.

We use the information you provide for purposes like responding to your requests, customizing our website as per your preference, and improving our services.

When you make a purchase from Nairobi Fashion Hub, we collect your name, payment method information, and delivery address.

We collect personal information from Registered Users who wish to subscribe to our Email and SMS notification alerts. In order to use these services, you must provide your email address and phone number.

When you download our app, we may receive information about your location and your mobile device, including a unique identifier for your device.

When you visit our Site, you will be assigned a permanent "cookie" (a small text file) that will be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit our Site so that we can enhance and customize your online shopping experience.

You can choose to browse on the Site without cookies, but without these identifier files, you will not be able to complete a purchase or use certain features of the Site. These features include storing your shopping cart for later use and providing a more personalized future shopping experience.

We also collect certain technical information from your computer each time you request a page during a visit to the Site. This information may include your Internet Protocol (IP) address, your computer's operating system, browser type, and the address of a referring website if any.

We do not sell, loan, trade, or exchange any user's personal information. The information we collect on the Site will be used to enhance your shopping experience in the following ways:

• Register you as a member of Nairobi Fashion Hub
• Process and confirm your orders
• Process payments
• Deliver merchandise and services that you purchase
• Respond to customer service inquiries and requests
• Resolve disputes and prevent prohibited and illegal activities
• Customize, measure, and improve our services and your purchase experience
• Communicate discounts, offers, promotions, and other featured services to you
• Prevent and detect fraud
• Enforce our Terms of Use and related agreements

We do not sell or loan your personal information to any third parties under any circumstances. However, we will share your personal customer information only with our agents, representatives, service providers, and contractors for limited purposes, including, but not limited to:

• Fulfilling customer orders
• Offering certain products and services in connection with the Site
• Communicating to customers
• Providing customer service
• Enhancing and improving clients' purchase experience
• Enabling access to our partners' websites
• Providing a personalized shopping experience and preventing fraud
• Completing payment method processing

Aside from the purposes described above, we will not share your personal information with any other third parties unless we have your express permission or there are special circumstances, such as when Nairobi Fashion Hub is required by the government, law enforcement body, or other legal requirements.

Your personal information is protected by the password you created when you created an account on the Site (or another password you chose after changing a previous password). Please keep this password confidential. No Customer Service Associate or any other representative of Nairobi Fashion Hub will ever ask you for your password.

Your information is stored and secured by means and technologies to protect them against unauthorized access, use, and disclosure. We use a technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet.

In addition, we only reveal the last four digits of your credit card numbers when confirming an order.

Nairobi Fashion Hub does not sell products for purchase by Minors. We sell minors' products for purchase by adults.

Nairobi Fashion Hub does not intentionally collect personal information about minors or other persons without full civil conduct capacity, but based on the properties of the Internet, there is no way for Nairobi Fashion Hub to distinguish the age or capacity of the users.

By accepting this Agreement through your use or access to the Site, you certify that you are a person over 18 years old with full capacity and ability to form a legally binding contract in the jurisdiction in which you are resident or in which you are entering into this Agreement.

We realize that making purchases online requires trust on your part. We highly value your trust and pledge to you, our clients, that we will work hard to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy.

Our business changes constantly, and our Privacy Policy and the Conditions of Use will change accordingly. Nairobi Fashion Hub reserves the right to update or modify this Policy at any time without prior notice. You should check our Web site frequently to learn about recent changes.